Despite advances in technology, businesses still receive up to 80% of their incoming communications via the telephone
Per week dealing with complaints because they can't reach employees in a timely manner
consumers have ended their relationship with a company due to poor customer service
of these consumers take their business to a competitor instead
SwitchboardFREE redirects your calls and overflows them to the first free number or person. Meaning less missed calls.
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say poor phone skills leave a bad impression!
about good customer service experiences
about bad experiences
of people said they did not trust overseas call centres to keep personal data safe
SwitchboardFREE greets the customer with a professional message and then plays 'good' on hold music whilst we route the call to you. This offers your caller a great phone image.
084 numbers are free to UK companies redirecting their calls to a UK landline!
of missed calls will not call back
of people will not leave a voicemail and will hang up when confronted with an automated system
people say they have lost their patience and hung up when faced with a long call centre queue
SwitchboardFREE send you a missed call alert by email and via an app to your phone in real time. Meaning you can return your customers call right away. We also deliver voicemail to you in real time via the app or email even when you're out of the office.
We also redirect calls to over 5 different numbers or locations meaning you have the best chance of answering your customers call fast.
annually as a result of communication barriers and latency
SwitchboardFREE works for small business and large companies and is used by over 54,000 companies large and small in the UK.
have claimed as much as a
50% productivity increase
SwitchboardFREE is low cost and ultra-reliable. Companies that use this service normally obtain fast growth rates when compared to companies that don't.
Losing £31.6 billion
each year because they fail to answer calls
companies using virtual assistants
Save up to £12,000 a year